I have created a Facebook group for people to coplain about Canadian Tire. Complain here or there, because Canadian Tire won’t respond anyway.
I will be brief as I can. My burning hatred for Canadian Tire started a few years ago with the purchase of some expensive Kodak hikers. I wore them for the first time on a hiking trip in Algonquin Provincial Park. And it was a couple hours in that they started to fall apart. Canadian Tire didn’t care. Kodak didn’t care past asking some more details about the failure of the product.
Then there is the constant lack of any assistance at all. How many times have we all wandered the tore looking for help only to find some poor part time kid getting paid minimum wage who tries, but doesn’t really know anything?
And the lines. For empty stores, why am I always waiting forever just to checkout?
One time I picked an item only to have the incorrect price come up on the register. The kid couldn’t find the right price. I went back and tried to bring it back to no avail. And when I asked to speak to the manager, I had to leave after Wang 15 minutes for him/her NOT to show up!
So what have I learned about shopping at Canadian Tire? Well the first is that no one will get back to you with any real customer service. Not head office either. They just don’t care. And after seeing CBC’s Market Place and their story on the worst customer service in Canada, I now see Im not alone. Canadian Tire came in second to Sellers. You know, the store that’s closing its doors.
So post your complaints here and share your pain. Join my Facebook group Canadian Tire Complaints.
They won’t care, but complaint.ing about them feels great!
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28 March
I neglected to mention my latest issue. I was given a coupon for a free oil change when I purchased my road side assistance package (I really hope that wasn’t a mistake!). I called my local Alliston Canadian Tire for an appointment, and they don’t do that for the little things like oil and tire changes. So I went early wednesday morning- the store was empty and there were a couple cars in the bay. The service guy wanted me to wait “at least 2 hours”…
Yup- for an oil change. Because they were so busy, they couldn’t spare one guy for 15 minutes for an oil change. Yet they don’t do appointments.
So I didn’t wait. Not again. I already waited 2 bloody hours to get one tire changed a few months ago. Last time I will buy a tire there might I add.
So I contacted head office, and asked if they can arrange to just give me the filter and the oil and I will change my own oil. Seems fair enough. It took a couple of days to get my form letter from them that said they were forwarding my concern to the local Alliston Canadian Tire Manager.
Well it’s been a week now and no response. Then again, like I said above, this is the same place where I waited in the store for the manager who couldn’t be bothered to come down from his/ her office.
Typical Canadian Tire BS. So I will be writing head office right after I post this.
This is a great story by CBC. Typical Canadian Tire…
http://www.cbc.ca/marketplace/2012/canadasworstcustomerservice/
Update- 27 April 2012
After much persistance and many emails, someone finally got back to me. They offered to help me with the oil change, and offered an apology.
Really, that’s all I wanted. I’m glad they did, and I can continue to shop at Canadian Tire.