I purchased my 2010 VW TDI from Barrie VW in March of 2017. It was my first VW and the newest car I ever owned. The emissions issue was eventually to be fixed, and therefore I decided this was what I wanted for my next long term family vehicle.
This was one of their advertised certified used, 125 point inspection, Volkswagen quality, used cars. I was sold on it because it was what I was looking for, and was in high demand.
It has become the biggest purchase regret in my life.
Of all the used cars I have owned, all have been at least 10 years old. Never a used vehicle. All have had occasional issues, but never in all my vehicles, have I ever had a car with so many problems.
The car had lots of great work on it by VW just before I purchased it. And it was that work, plus their reputation, that encouraged me to get this.
DRIVE CLEAN |
WIPER BLADES- FRNT-REAR |
TIRES- FRONT-X2 |
FRONT STABALIZER LINKS/ ALIGNMENT |
EXHAUST CLAMP |
BRAKES REPLACED- FRNT- DISC-LINING-BOLT-SERVICE |
BRAKES REPLACED- REAR- DISC-LINING-SERVICE |
BRAKE FLUSH |
60KM SERVICE: OIL CHANGE KIT-OIL-SCREW |
FILTER LEM-AIR FILTER-POLLEN FILTER |
DSG TRANS-WASHER-FILTER-SEAL RING-GEAR OIL |
TIMING BELT REPLACED |
WATER PUMP REPLACED |
Soon after getting it home, within a month, I started to notice little issues. Light goes out right away. That’s fine, no way VW could anticipate that. We get a heavy rain, and I notice a leak in the hatch, through to the roof. It was in the wiring seal from the hatch into the car, and it was a lot. I also noted an issue with the engine pulsing on long straightaways, flat roads, while on cruise. More notably at slower speeds. The car started pulling to the right a lot as well. I even had an issue where I accelerated once on the highway, and the entire car sputtered, lost power, but then picked up back to normal after choking out a giant puff of white smoke.
I told VW Barrie about all of this, and they pretty much said the issue with the acceleration can’t be addressed unless it happens in front of a tech.
I also start to notice a clunking sound from the front end, and want that addressed as well. But I don’t want to pay for all of this, as the car was just purchased.
I go back and forth with Barrie VW for weeks and weeks. It gets so bad, that they keep assuring me of what a great car I got, that I offer to let them take it back. If they’re so confident in it, they can take it back and sell it. They refuse of course. This is on a car loan, so I can’t sell it easily either. I have to pay it off first, or get someone to assume the loan payments. Not so easy.
I take it in for servicing at a local shop in my town, and ask them to address the clunking, and they tell me it could be my strut bearing, and get an alignment that I couldn’t get VW Barrie to fix. An expensive job. I tell VW Barrie, and they say they will not fix it at cost, but they will look at it.
I also soon note that 2 tires are going bald (evenly). This was now 3 months after I got the car. The tires they had on the car when they sold it to me, had just enough tread to pass inspection. And I was too stupid to notice how low the tread was on them when I bought the car. VW Barrie of course refused to give me tires, or do the work at cost, or EVEN Price MATCH the lowest cost I could find!
I’m still having the occasional issue with the car sputtering when I accelerate. An immediate loss of power, followed by a giant cloud of smoke, with increasing power back to normal. No engine codes, and the same: We have to see it happen to ascertain.
Soon after that, a rear coil spring breaks, 200km from home. VW Barrie won’t do that for a reasonable price either. I have to get two news ones, and an alignment.
After months of complaining to VW, they offer to take it in, look at it on their dime, and do some work for a REDUCED rate, but it still costs me over $1000.
I tried getting VW Canada involved, but everyone knows no car company has any say over the day to day operations of their dealers. They are all adamant about that. They don’t care about their branding with the little guy. Only if it affects many many people.
While the car is at Barrie VW, of course there is no issue with the engine or power.
And they clearly state there is no issue with the front suspension.
Time goes on. It’s getting colder, and now once per month, starting in October, the car won’t start. It turns over but will not fire at all. It take about 15 minutes of trying with a boost, and when it finally does start, it’s with a lot of white smoke, and is very rough for about 30 seconds. Then you wouldn’t know there was any issue.
Again, no engine codes, and Barrie VW, another VW, and two other shops all say they can’t diagnose unless it happens, especially without engine codes. 2 places suggest glow plug issues.
The clunking issue has been determined to possibly be the front CV, but they couldn’t be sure without pulling it, and of course it WOULD NOT make that sound while at the garage.
We’re now into April of this year, and the car will not START at all…. I have to get it towed from Toronto. I go to Alliston VW because, well, Barrie VW is useless to me.
Turns out my car is hydrolocked. The issue with the starting was because of water from condensation in the Intercooler! Apparently a known issue. Fortunately, it is a warranty item. Despite the inconvenience of the car being gone, it was hopefully the solution to the starting and sputtering issue.
Well now it’s May. No Air Conditioning now! Heat wave and no A/c… Terrific. Another issue.
And a few days later, the engine light comes on. P020C code. Cylinder 3 compression issue. I take it into Alliston VW and it turns out I may have a bent rod….
Seriously. I can not believe all of this. I babied this car. Took care of it, and it just keeps dumping all over me, and I owe SO much on it.
I don’t know what to do anymore. But my faith in VW is greatly shaken.
I have a car that won’t work consistently over 14 months of ownership. I can’t easily sell it. I owe so much on it. I can’t afford to keep fixing it. I can’t afford to buy another car. I have no public transit. This is just incredible.
So here I am, waiting to hear what can be done with my car. I do have a loaner, but if warranty doesn’t cover the engine, I’m in a LOT of trouble.
SERVICE: EUROHAUS |
OIL FILER- OIL |
AIR FILTER-CABIN FILTER |
FUEL FILTER |
ALIGNMENT |
LUBE-INSPECTION |
*POSSIBLE NEED DRIVER FRONT STRUT BEARING REPLACEMENT |
(RULED OUT AS POSSIBLE RIGHT CV- SEE 23012018) |
CANADIAN TIRE (STUPID) |
TIRES- REAR MICHELEN DEFENDERS-X2 |
SERVICE: EUROHAUS |
OIL FILTER- OIL |
COIL SPRINGS (HD)- REAR-X2 |
TIRES ROTATED |
|
SERVICE: VW BARRIE |
INSPECTION: FRNT SPRINGS-STRUTS-MOUNTS- REAR BUSHINGS |
EGR REPLACED |
PARKING BRAKE CABLE REPLACED |
FRNT LEFT OUTER AXLE BOOT REPLACED |
ALIGNMENT |
COST $1059 |
|
SERVICE: VW ALLISTON |
OIL-OIL FILTER-AIR FILTER-FUEL FILTER |
OBD SCAN |
FLUIDS |
INSPECTION |
|
|
VW ALLISTON |
CHECK FRONT CLUNKING SOUND |
NOTHING AT TIME- POSSIBLE PASSENGER SIDE CV |
|
VW ALLISTON |
INTERCOOLER FIX (ENGINE HYDROLOCKED IN TORONTO) |
|
|
VW ALLISTON |
ENGINE LIGHT (P020C) CYLINDER 3 COMPRESSION ISSUE |
AC STOPPED WORKING- NEW COOLING FAN |
*NOTE: P020C ISSUE POSSIBLE BENT ROD! |
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